Worldwide InDesign User Group Community

Frequently Asked Questions (FAQ)

Account-related

How can I retrieve my username?

If you have forgotten your username, please enter your email address into the Password Reset form which can be found on your Member Account page. Doing so will reveal your username and will send you an email to optionally reset your password. If you do not remember – or no longer have access to – the email address on your account, please contact support@indesignusergroup.com

How can I reset my password?

Enter your email address into the Password Reset form (on your Member Account page). The site will send you an email with a link to reset your password.

Can I change my username?

InDesignUserGroup.com usernames cannot be changed.

How can I change my email address?

Log into InDesignUserGroup.com and use the "Change Email" link on Your Account page.

How can I permanently delete my account?

Log into InDesignUserGroup.com and use the "Delete my Account" link at the bottom of Your Account page. Doing so will permanently delete your account and all your personal information from our database.

Can I log into InDesignUserGroup.com with my Adobe ID?

The InDesignUserGroup.com site uses a separate membership system and does not support Adobe ID logins at this time.

How can I join (or leave) a user group chapter?

Log into InDesignUserGroup.com and visit the Manage Your Memberships page. There you can change your chapter memberships at any time.

How can I opt out of email communications?

Log into InDesignUserGroup.com and visit your Email Preferences page.

How can I access member benefits?

Your free membership to the InDesign User Group Community entitles you to numerous members-only benefits. To view a list of your benefits, log into the InDesignUserGroup.com site and visit your Member Benefits page. You can reach this page through your "personal" menu (the one farthest to the right at the top of the home page).

IDUG Personal Menu - Screenshot
Why am I not receiving meeting announcement messages?

If you have an InDesignUserGroup.com account, make sure you have checked the local user group chapter on the Manage Your Memberships page.

Site-related

How can I register to attend an event?

There are two kinds of events that you’ll see on the IDUG website (from the Events menu or through several other paths). One is IDUG chapter meetings -- you can register for any of these; there is a “Register for meeting” link associated with every IDUG chapter meeting.

The other kind of event listed on the IDUG site is called an “industry event.” You won’t see registration links for those because they are not associated directly with IDUG, rather we’re listing industry-related events we think may be of interest to our membership. Links to more information and registration, if applicable, would be included in the event description on our Industry Events page.

How do I get my company or my favorite book to show up in your Learning Center?

Visit the page where you’d like to suggest your listing -- blogs, videos, podcasts, and so on -- and locate the Suggest a Listing link at the bottom of that page. Please note we don’t guarantee we'll post your suggestion, but we will consider it.

Where can I see information about past meetings?

From the Events menu on the IDUG home page, choose Meeting Topic Archive. From there, you’ll be able to search for meeting summaries based on topic, chapter, timeframe, or keywords.

Is the IDUG site offered in other languages?

Most of the InDesignUserGroup.com site is localized into nine languages.  To browse the site in a different language, visit the Language/Region Selector page.

Where can I post InDesign product-related questions or get technical support?

The InDesignUserGroup.com site is designed to provide information about user group events and related resources. If you would like to ask product-related questions about InDesign, try visiting InDesign Help and Support page on Adobe.com. You can also post questions in the InDesign User-to-User forums on Adobe.com.

If your IDUG chapter has a chapter forum, you might get more information there as well. (If your chapter has its own forum, a "chapter forum" link will show up next to the main chapter name at the top of the chapter home page. Not all chapters have opted to have a discussion forum.)

Chapter-related

Can I be a member of multiple chapters?

Yes. From your "personal" menu (the one farthest to the right at the top of the IDUG site), choose Manage Your Memberships. From there, you can select from any of the existing chapters. Then click Save Changes.

IDUG Personal Menu - Screenshot

Why isn't there a chapter closer to where I live?

Chapters occur where at least two important factors come together: a sufficient number of interested people ("critical mass") and one or more individuals willing to take on the leadership role.

If we don't have a chapter in your area, and you're interested in starting one, please see our guidelines page or you might find (or start) what you're looking for on Adobe Groups.

See the chapter map to determine the closest IDUG chapter to you.

How can I find information about starting a chapter in my area?

For information about starting an official InDesign User Group in your area, please see our guidelines page.

General

What's the difference between InDesign User Group (InDesignUserGroup.com) and the Adobe Groups user groups (groups.adobe.com)?

First, InDesign User Groups are intended to hold in-person meetings, whereas Adobe Groups can choose to meet in person or virtually.

Adobe Groups can focus on any product, technology, or combination they prefer, InDesign User Groups are (obviously) InDesign-centric, though they can certainly discuss other applications and workflows.

InDesign User Group chapters are typically created and run in major cities -- locations where there is likely to be sufficient interest and volume of interested users to be able to support and justify the invested resources. Adobe Groups can be formed by and for any number of users in any location.

We believe that keeping InDesign front and center strengthens the groups and helps keep the instruction relevant and the expectations of members met. The InDesign User Groups community attracts a high caliber of presenters, and its ongoing success and growth builds on itself.

Is there any cost to become a member of the Worldwide InDesign User Group community?

No. Membership to the InDesign User Group Community is always free, and there is no obligatory fee to attend meetings. That said, some chapters ask for a donation to help cover costs, and some gather funds by charging for tickets to participate in raffles for software and other prizes. Others hold occasional special fund-raising events (usually extended training sessions).